Return Policy
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Why do we make this return policy?
eFushop offers garments that fit most of our customers (you can find the comments of other customers in the Client's Compliments and the ebay feedback), but we do not eliminate the possibility of unfitting dress and unexpected color/quality problem. The online tailor-made is a reactive process between eFushop and the customers. There would be various reasons on both sides that may lead to unexpected results, such as the different measuring behaviors that lead to unfitness and different computer monitors that lead to color deviations. Before you order, please take some time to learn some basic measuring knowledge and make serious decision on product selecting to avoid future costs.
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eFushop provides refund & exchange under accidental situations.
The customer agrees with the following Return Policy and does transaction with efushop on the basis of all the mentioned terms. |
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| If the customers want to refund or exchange the products, they have to send back the products within a limited period (usually 5-7 days) after they receive the parcel. The detailed periods are listed in clause 8 and clause 9. Receiving date is the day the customer consigned the parcel, which is recorded by delivery courier¡'s log file and the efushop delivery system. But they can draw the complaint latter. |
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| The customer can draw the complaint by email. After receiving it, eFushop will start an investigation on the order and confirm the settlement for the case. |
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| For possible refund, efushop use Paypal to pay. This is because Paypal payment is instant and our customer can receive the refund in 72 hours after the case is concluded. |
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| If a customer REJECTS payment to efushop for the previous transaction, on his or her credit card bill, he or she thus loses the opportunity to get necessary help and assistance from efushop to settle the case and efushop keeps its right to get the products back, furthermore, efushop may ask for compensation if the dress is not returned under good condition, unworn and clean. Such behavior may also leads to membership blockage on efushop websites. |
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| The dress can be refunded or exchanged ONLY IF it is RETURNED NEW WITH TAG, CLEAN AND UNDAMAGED. |
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EFUSHOP DOES NOT HAVE FULL REFUND RESPONSIBILITY FOR GARMENTS IN TAILOR-MADE SECTION AND THE CUSTOM-MADE TAILORING MODE GARMENTS!
*But if you get trouble on a custom-made dress, please contact our staff and we ensure you that will help you with the correction or any necessary guidance. |
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For Ready-made tailoring mode (standard size) garments, you may require:
* Refund
Return the products to efushop, and get 100% refund (freight fee excluded). The customer needs to send out the returned product(s) within 7 days after the parcel arrives and afford the returning freight fee.
* Exchange
Return the dress to efushop, and get an exchanged one at the same style. Customer needs to afford the returning freight fee. We will pay for the re-send freight fee for the first time. If the customer wants to exchange the products for several times, we will not pay for the re-send freight fee from the second time on.
* Free correction
Return the dress to efushop, and our tailor will correct the original dress according to your option. Customer needs to afford the returning freight fee. We will pay for the re-send freight fee.
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For garments in tailor-made section and the custom-made tailoring mode garments, you may require:
* Refund
Return the products to efushop, and get 60% refund (including the freight fee) after the parcel arrives. The customer needs to send out the returned product(s) within 5 days after the parcel arrives. efushop will afford returning freight of no more than $20.
* Exchange
Return the dress to efushop, and get an exchanged item at the same style. The customer needs to afford the returning freight fee. We will pay for the re-send freight fee for the first time. If the customer wants to exchange the products for several times, we will not pay for the re-send freight fee from the second time on.
* Free correction
Return the dress to efushop, and our tailor correct the original dress to fit the customer's size. Customer needs to afford the returning freight fee. We will pay for the re-send freight fee.
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How to return, exchange or correct the dress?
*Write an email including all the flowing points:
*Name
*Order Serial Number
*Order date
*Receive date
*Reason to complain
*EFushop will answer your complaint and inform you what settlement you can get according to the specific case.
*Return the dress as per instructions you get from eFushop.
*When eFushop receive the dress, we do the refund, exchange or correction according to the settlement.
*EFushop refund the order or pay for relevant cost, or the customer pay for relevant cost, via Paypal or direct credit card payment. |
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Return Address:
Return Address:
Receiver: Luo Zhen
Room 818 Wanhao Building， No.215-1 ZhongshanBei Road Gulou District, Nanjing ,Jiangsu ,China
Zipcode 210009
Tel:0086-13915950191
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Please Email to me before you send the parcel
* IMPORTANT! - When you ship your goods back, please declare the package value as $20 or less. This will help remove any import tariff liabilities on our end when receiving your return items. It will also help to reduce delay in processing your returns.
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