FAQ
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Can I have the dresses made with my favourite fabrics and buttons? |
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YES! In the custom-made section of our item page, you can fully choose your favourite fabrics, buttons, even the color of the piping. Our experienced tailors will ensure your clothes made with high-quality. |
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When will you start to process my order? |
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We start to make clothes after receiving your payment. For some old customers,we would start to make clothes after receiving the purchase order. |
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When can I expect my dress to arrive? |
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After both you and our staff confirm * about the order, the whole tailoring takes 12 days and then delivered to you.
For special qipao such as hand painting and embroidery ones, the process duration is a little longer. You may contact our staff for the exact delivery date.
*About confirmation: After you place an order to us, our staff will check with it and send you the first confirmation in 12 hours~24 hours. Some questions or suggested corrections about the order may be included in this email. The order is FINALLY CONFIRMED when the payment is successful and the details of the order is confirmed on both sides.
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Does Efushop charge for tax? |
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Efushop DOES NOT impose ANY tax on our customers. However, customs tax and duties may or may not be charged to the customer once the package reaches the destination country. This is a random process and very rare in our experience with worldwide customers. Rates range from a few percentage points although we cannot accurately determine how much these fees will be since it varies from country to country. Normal business practice is for the customer to be responsible for custom duties.
However, should a package be liable for duties, you may then fax us your tax receipt and WE WILL REIMBURSE YOU HALF THE AMOUNT! |
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What if the dress doesn't fit? What is your return policy? |
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YES! In case that you are not satisfied with the products you received, youo can choose to return, re-make or exchange the products. Please go to Return Policy page for details. |
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Can I just order some fabrics and buttons? |
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YES! If you want to purchase our fabrics and buttons, please contact our service staff at info@efushop.com. |
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Why my payment failed? |
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A payment may fail because of:
- Network problem. After you submit your credit card details, it may take some time for the payment page to come out but it appears “pages not found”.Then you may try later because your network is not working well with our payment system.
- Credit card rejection.Some cards with previous abnormal records may be rejected by our payment system.
- Visa 3D-SECURE IDENTIFICATION. If you are using a Visa card, please contact your card issuer to have your card identified. The International Visa Organization newly adopts this 3D-SECURE IDENTIFICATION system for the sake of payment security. Those cards without this identification will be rejected.
Whenever such situation happens, please do not hesitate to contact our service staff. They will quickly help you finish the payment.
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Can you make a dress according to a style I send you? |
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YES! In the Provide your own styles of the Custom-Made section, you will find instructions about how to make the clothes according to your pictures.
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Are your dresses well lined? |
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YES! All EFUSHOP garments are well lined. If you do not the clothes lined, please note in the Special Requirement blank on the Order Page.
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If I choose my favourite fabric, will you make matching piping and buttons? |
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YES! We have experienced tailors to match the best color for your own fabric. In case you have any special requirements, please leave them in the NOTES when you place an order.
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Can you send me some fabric swatch? |
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YES! Please contact our service staff to arrange you a swatch. For less than 5 pieces of sample fabrics, you only need to pay the freight!For more pieces, we¡¯ll quote you a few dollars plus the freight.
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Can I get an extra discount if I order several pieces at one time? |
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YES! For retail customer, we offer discount for batch purchase regularly. Please contact contact our service staff at info@efushop.com.
For long-term cooperation, please view the wholesales page.
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How do I pick the right size of the ready-made styles? |
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If I could not view your site, can I order the clothes in other ways? |
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Yes! You can order in following ways:
- Email order: You may mail your order, including your measurements and your delivery adress ,Tel number!After receiving your Email order, our shop will send you E-mail with in 24 hours to confirm your order and inform you to pay.
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Can I get some sample before purchasing? |
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We provide two kinds of sample service
Sample dress
If you can't sure how to get measures correctly, and also needn't it in rush, why not choose a sample dress at first? This sample dress, usually cotton of rayon in the simpliest style, which can be used for checking if our tailoring fits your measurements. If you're ordering a dress with high value or for an important occasion, we strongly suggest that you ask for it. This Sample Dress is 35 USD including the shipping (express delivery).
Sample fabric
It is well-known that the computer screens have chromatic aberration, so we can't sure the color of our products will be exactly the same with the photos you see. If you worry about the color, you can ask for a little sample fabric to check at first. We offer free sample fabric and free shipping by airpost(the shipping time is about 20-30 days). If you choose an express delivery, you need to pay for $23 for the shipping(the shipping time is 3-5 work days).
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What is the benefits of becoming efushop.com Vip Members? |
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Once you become efushop.com Vip Member, you will be able to:
- Get permanent 5% off for all items from efushop.com
- Colllect efu coins from every purchase.Efu coins can be used to buy all items from efushop.com and exchange for gifts.
- Track your orders' status and delivery information.
- Gain free gifts from efushop.com(freight free too!!).
- Reserve all your delivery information and measurements in our database. That will shorter your ordering procedure and let us make your clothes fitting!
Once you purchased any item from efushop.com,you will be able to become our Vip Member.
If you have purchased from us and you want to become the Vip Member, please contact info@efushop.com with providing your order number. Please make the subject of the email "Vip Member".
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::Other Question
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Does eFushop charge for tax? |
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eFushop does not impose ANY tax on our customers. However, customs tax and duties may or may not be charged to the customer once the package reaches the destination country. This is a random process and very rare in our experience with worldwide customers. Rates range from a few percentage points although we cannot accurately determine how much these fees will be since it varies from country to country. Normal business practice is for the customer to be responsible for custom duties.
However, Efushop will help you with such situation! Should a package be liable for duties, you may email us your tax receipt and WE WILL REIMBURSE YOU HALF THE AMOUNT!
Email us:info@efushop.com
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